Client login From 24 June 2024, the new name for Across Health is Precision AQ!…. Read more


The missing manual for omnichannel customer engagement in biopharma

EVIDENCE-BASED OMNICHANNEL – Delighting pharma customers in the omnichannel age

The Missing Manual – Fifth, fully revised & updated edition – Buy now!

Are you delighting your customers in the omnichannel age?

This book gives you all the insights you need to establish and maintain superior omnichannel experiences with healthcare professionals and patients alike.

Take a look inside!


By blending their extensive hands-on know-how with a uniquely rich body of evidence, the Across Health experts have developed a unique approach that will help every life sciences company make significant strides on the road to omnichannel excellence.

The Missing Manual - Full of actionable insights and clear guidelines to boost and direct your company’s customer engagement strategy & high-impact execution.

You will gain in-depth knowledge on: 

  • From omnichannel ecosystem to customer-centric strategy
  • Display Advertising
  • Search Engine Marketing
  • Social Media Engagement
  • eMedical
  • The Omnichannel Rep
  • Email Engagement
  • Mobile Engagement
  • Website Engagement
  • Patient-centric Engagement
  • Impact measurement & analytics
  • Agile mix planning
  • The Future of Pharma in a digital world

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Across Health is evolving...

From 24 June 2024, the new name for Across Health is Precision AQ! This change is happening in-line with the rebranding being undertaken by the entire Precision Value & Health team (of which we have been a part since February 2021).

Having joined forces with over 1,200 life-science experts, advisors and creatives across 100+ diverse fields, we will continue to partner with our clients to deliver evidence-based omnichannel engagement strategies while empowering access to life-changing medicines for all.

While we transition across to our new website, click here to see how we are already focusing on HCP engagement in the digital age, fuelled by powerful insights from our Navigator365TM research.

To find out more about our wider global services and unified mission, read our publication here.