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Privacy policy

Effective Date:  24 June 2022


Across Health NV (“Across Health”, “we”) respects your privacy and data protection rights and recognizes the importance of protecting the personal data we collect and process when you are visiting our website  

This Privacy Policy is designed to help you to understand what personal data we collect about you and how we use and share it.

Personal data collected by Across Health

The personal data that we collect about you broadly falls into the categories described below. Some of this information you provide voluntarily when you visit our website.  Other types of information may be collected automatically from your device, such as device data. 

User-provided information

From visitors to our website, we collect the following information:

When you wish to be contacted by an expert of Across health

Email address Required for communication purposes
Name Required for communication purposes
Company Required for communication purposes and to make the link to your company account, if applicable
Function Required for communication purposes
Phone number Required for communication purposes 

When you wish to subscribe to Across Health’s newsletter or want to register for a webinar

Email address Required for communication purposes
Name Required for communication purposes
Company Required for communication purposes and to make the link to your company account, if applicable
Function Optional, for communication purposes
Phone number Optional, when requesting to be contacted by our customer support and/or sales teams

When you wish to apply for a job at Across Health

Email address Required for communication purposes
Name Required for communication purposes
CV and cover letter Required for recruitment purposes

When you wish to order a book

Email address Required for communication purposes
Name Required for communication purposes
Company and VAT number Required for communication and invoicing purposes
Address     Required for invoicing and shipment purposes
Phone number Required for communication purposes

Automatically collected information

If you are accessing our website, we collect the following information provided by your browser or device:

Web browser information
Operating system and device information
IP address and associated geographic location data (country and region)
Unique user identifier

Cookies and tracking

We use cookies on our Across Health website in order to improve and personalize the user experience.  Read more about use of cookies and tracking from our Cookie Policy.

How we use your personal data

We collect and process your personal data for the following purposes:

  • For marketing communication about our products and services
  • Communicating with you
  • Providing customer support
  • For analytics
  • Maintaining security of our website
  • Complying with legal obligations

We process your personal data only on the following legal bases:

  • it is necessary to perform contractual obligations to you
  • it is necessary for our legitimate interests
  • you have given us your consent
  • it is necessary to comply with legal or regulatory obligations

How we communicate with you

We may send you messages or call you regarding our products and services, webinars, newsletters, features and helpful tips on using our products and services and to offer training and support. 

Your rights

If you no longer wish to receive our newsletters or other messages, you can opt-out of receiving them by following the instructions included on such messages.

You can request a copy, correction or deletion of your personal data by emailing

You can object to our processing of your personal data at any time. For any requests or concerns, please contact our Data Protection Officer at If you are unsatisfied with the response, you have the right to lodge a complaint with your supervisory authority.


We care about protecting personal data.  A variety of technical and organizational measures have been implemented to maintain the safety of your personal data. The measures we use are designed to provide a level of security appropriate to the risk of collecting and processing your personal data. Specific measures we use include but are not limited to firewalls, anti-virus software and encrypting your personal data.

Retention of your personal data

We rely upon you to ensure that the information you submit to us is complete, accurate and up to date and that you will notify us if that information changes.

We store your personal data throughout the period of your relationship with us and retain it for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying legal, accounting or reporting obligations or to resolve disputes.

When we have no ongoing legitimate business need to process your personal data, we will either delete or anonymize it or, if this is not possible (for example, because your personal data have been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.

Transfers of your personal data

We may disclose some or all of the personal data we collect to the following third parties:

  • employees, consultants and affiliated organizations of Across Health
  • service providers and contractors
  • parties to business transactions or potential transactions (and their professional advisors) related to any portion of the activities, products or services of Across Health

Your personal data may be transferred to, and processed in, countries other than the country in which you are a resident. These countries may have different privacy and data protection laws to your country of residence.  We have taken appropriate safeguards to require that your personal data will remain protected in accordance with this Privacy Policy.  If any personal data are transferred to outside the EU, we will make sure that the data recipients are bound by data privacy responsibilities as stringent as those in force in the EU.  

Children under 16

Our products and services and our websites are not intended for use by anyone under the age of 16. We do not knowingly collect personal information from anyone under the age of 16. 

Changes to this Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. When we update it, we will take appropriate measures to inform you, consistent with the significance of the changes we make. 

Contacting us

If you have any questions, comments or concerns about this Privacy Policy or the way your personal data is being used or processed by Across Health, please contact our Data Protection Officer at

Our mailing address is: 

Across Health NV
Ottergemsesteenweg 808 Box 332
9000 Gent - Belgium

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