Omnichannel upskilling: transforming customer-facing teams into omnichannel experts

Omnichannel upskilling: transforming customer-facing teams into omnichannel experts


Date: 20/04/2021
Hour: 16.00u
End hour: 17.00u

Webinar 3 - Omnichannel upskilling

Across Health senior consultants Jean-Sebastien Struyf and Luisa Schirm will illustrate the role of Scala365 and blended learning as a key component of digital transformation at scale within biopharma.

Key topics include: 

  • What type of omnichannel competencies are needed for field- and office-based customer teams in a post-C19 world - and where is biopharma today?
  • “It’s all in the mix” … also for learning styles and formats. How to create a winning learning journey featuring self-paced, blended and hands-on learning - for all key functions?
  • How to boost not only knowledge and capabilities, but also change the mindset. 

REGISTER now!

 

Reimagine customer engagement: webinar series

 


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