Omnichannel upskilling: transforming customer-facing teams into omnichannel experts
End hour: 17.00u
Across Health senior consultants Jean-Sebastien Struyf and Luisa Schirm will illustrate the role of Scala365 and blended learning as a key component of digital transformation at scale within biopharma.
Key topics include:
- What type of omnichannel competencies are needed for field- and office-based customer teams in a post-C19 world - and where is biopharma today?
- “It’s all in the mix” … also for learning styles and formats. How to create a winning learning journey featuring self-paced, blended and hands-on learning - for all key functions?
- How to boost not only knowledge and capabilities, but also change the mindset.