Beverly Smet (VP Global Accounts) and Vanessa Huichard (Senior Strategy Consultant) explore how robust (and regular) benchmarking can help create a burning platform for CX in your organization and lead to improved business outcomes.

Download the slides  

Key topics discussed:

• Dos and don'ts of benchmarking
• The need for an outside-in perspective
• The importance of actionable customer and competitor insights
• How benchmarking metrics can help avoid the ROI bottleneck
• Case study

For more information on the webinars of this year’s ‘Reimagine Customer Engagement’ webinar series, click here. 

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Further reading: Navigator365™Cx Benchmark, Related webinars,