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Give your brand the direction it needs: Benchmarking for CX excellence

Give your brand the direction it needs: Benchmarking for CX excellence


Date: 23/04/2024
Hour: 16.00u
End hour: 17.00u

Beverly Smet (VP Global Accounts) and Vanessa Huichard (Senior Strategy Consultant) explore how robust (and regular) benchmarking can help create a burning platform for CX in your organization and lead to improved business outcomes.

Download the slides  

Key topics discussed:

  • Dos and don'ts of benchmarking
  • The need for an outside-in perspective
  • The importance of actionable customer and competitor insights
  • How benchmarking metrics can help avoid the ROI bottleneck
  • Case study

For more information on the webinars of this year’s ‘Reimagine Customer Engagement’ webinar series, click here

Interested in learning more about what we can do for you?                 

Reach out to us here.

Further reading: Navigator365™Cx BenchmarkRelated webinars

 

 


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Across health is evolving...

From 24 June 2024 we will be changing our name to PRECISION AQ, in-line with the rebranding being undertaken by the entire Precision Value & Health team (of which we have been a part since February 2021).

Having joined forces with over 1,200 life-science experts, advisors and creatives across 100+ diverse fields, we will continue to partner with our clients to deliver evidence-based omnichannel engagement strategies while empowering access to life-changing medicines for all.

While we transition across to our new website, click here to see how with we are already focusing on HCP engagement in the digital age, fuelled by powerful insights from our Navigator365TM research.

To find out more about our wider global services and unified mission, visit: Precision AQ.

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